Engaging Service specialises in employee engagement, customer experience and the leadership to create the link between the two.

Andrew McMillan started Engaging Service over ten years ago. Prior to that he spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division.

Why Engaging Service exists

To make individuals and organisations happier and more fulfilled through a sense of collective purpose, so they engender trust, loyalty and advocacy from their customers while becoming more productive and, as a consequence, more profitable.

How Engaging Service fulfils that purpose

By helping organisations join up their own internal dots to create their unique link between employee engagement and consistently great customer experience.

What Engaging Service does

Conference speaking, facilitating and chairing; consultancy; coaching or mentoring of individuals; Non Executive Directorships.

Since Engaging Service was founded Andrew has spoken at over 300 conferences and events and has consulted for over 40 organisations globally, ranging from well-known large corporates to SMEs

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The feedback score was very high from delegates.

In our feedback when asked 'what was the best part of the event?' the most common response was Andrew, and his piece on leadership was described as ‘inspirational’. Excellent! Thanks very much

If you believe customer experience can be trained from the outside in, or delivered using scripts, this is not the place for you. Develop customer experience from the inside out (which is, admittedly, harder) and you will have created something genuine with integrity, depth and long term sustainability

Past and Current Clients